Field notes
Notes from the chart desk
These are notes from drawing work, not lectures on management. They concern the books operators already keep on this coast.
When one room type leans on the whole plate
Family rooms, connecting pairs, and the one suite can pull an occupancy chart until the doubles look idle. Split the line, or say you will not.
Preparing the night-audit stack for handover
Clips, not recopying. A rubber band on the period, a note on the cipher for room types, and a warning if Sundays were filed separately.
What belongs in a complaint tally (and what does not)
A complaint tally is a count of recorded notes, not a mood. Wall comments and a raised voice at reception are not the same as a dated line in the book.
Reading August against February on the Adjara coast
The boulevard fills, then it does not. A plate that uses the same scale for both months is more honest than two charts that each fill the page.
Keep a wait column a chart can actually read
Pencil in the gutter is enough. A fair copy made at midnight is how Tuesday’s pile disappears before the plate is drawn.
If you are commissioning a pack, start with the method and the flagship report. The notes below are for the weeks before handover, when the wait column is still in pencil.