Client notes
What operators said after the sitting
These are notes from people who handed over books and sat through the plates. They mention the work, the constraints, and once or twice the timing we got wrong.
They asked for the wait column I keep in pencil on the treatment book. I thought it was too messy to show anyone. They used it, and the Tuesday afternoon pile became a shape I could point at when the hygienist said the book ‘just feels heavy.’
Maka J., dental clinic principal — Service performance report
The occupancy plate for the family rooms was the page I keep. I still wish we had put the sitting on a quieter morning. Check-in started while we were on the last chart, and I lost the thread of the staff-hour plate.
Levan K., guesthouse keeper — Service performance report, Gonio
Tamar sat in the bay office and copied idle times from the job cards. She did not try to tell me how to load the week. The plate was enough for a conversation with my brother about the third lift.
Irakli S., workshop partner — Figure collection visit and report
We needed five plates for a meeting with a silent partner who has not been to Batumi since before the season. The briefing pack arrived in time. The commentary was shorter than I expected; for that table, the shortness helped.
Salome B., hotel accountant — Board briefing pack
Gonio, family rooms, and a sitting that ran into check-in
Levan’s guesthouse keeps a simple occupancy book: date, room type, nights, and a mark for walk-in or advance. The family rooms — two connecting — were full in July and patchy in April, which everyone in the building already knew. What they did not have was a plate that put those rooms beside the doubles without mixing the counts.
We drew four occupancy plates and a staff-hour plate from the night marks the keeper’s sister keeps in a school exercise book. The sitting was booked for a Thursday at sixteen o’clock because that was when Levan said he was free. It was not free. A minibus arrived. The last chart was read standing up.
The pack is still on his shelf. He wrote to say the family-room plate is the one he shows relatives. He also wrote that the next sitting, if there is one, should be a morning. We agreed. A follow-up is not on the calendar until he has a quarter he wants read; we will not invent one to fill a slot.
The treatment book on Rustaveli
Maka’s clinic marks waits in the gutter of the appointment book, in pencil, because a fair copy would take the receptionist’s evening. Nino asked for that book, not a typed list. The Tuesday cluster was not a surprise to the chair-side staff. It was a surprise to the partner who works three days and had never seen the gutter.
The commentary stayed with the plates. We did not recommend hiring. We did not recommend shortening appointments. The report’s job was to show the pile. What Maka does with Tuesday is her own.