Method
How a quarter becomes a bound pack
We do not start with a decorative chart. We start with a figure list, then copies, then plates, then a sitting, then a stitch. Gaps stay visible.
From ledger to sitting
The figure review
You name the premises, the period, and the books. We say whether the stack is enough to draw, and which columns we will ignore. This is a letter, not a contract.
The figure list
If we go ahead, you receive a list of columns — occupancy or utilisation, wait or idle, complaints or returns, staff hours — and a note on what we will not invent.
Handover or visit
You send copies, or Tamar sits at a spare table and copies on site. Clips on the first and last day save an hour. Recopying the book into a clean sheet is discouraged.
Draft plates
Giorgi draws. Blank weeks remain blank. Scales are chosen so a later quarter can use the same axes if you come back.
Commentary
Nino writes beside the plates, in English, without a section on “what you should do next” unless you asked for a sitting that includes that conversation.
The sitting and the stitch
We read together. One revision of the commentary is included. Then the pack is bound and the marked sitting copy stays with you.
What a pack contains
A typical service performance report holds the figure list, the plates, the commentary, and a short note on gaps (a missing Tuesday, a week the salon closed for a wedding). It does not hold photographs of the building, guest comments copied from a wall, or a comparison with unnamed “similar premises.” We have not seen those premises’ books.
What we need from you
Access to the period. A person who can answer what a mark in the gutter means. Honesty about days the book was not kept. If you want two locations compared, say so at the figure review; comparison plates are extra drawing, not a free side-by-side.
What we refuse
Verbal occupancy (“we were full every weekend”). Charts that hide a gap with a smooth line. A sitting booked at check-in. A request to drop the complaint plate because the month was awkward.
When you are ready, request a figure review or look at the reports currently offered.